All orders are dispatched Monday to Friday around 11am. Currently orders placed before 11am Monday to Friday will be sent out the same day. Orders placed after 11am will be sent out on the next working day. Orders placed over the weekend are sent out on the Monday, or the Tuesday if it was a bank holiday weekend. In 95% of cases Express Delivery is achieved within 2 days all over mainland UK.

We will do our very best to make any required changes to your order such as change of address but if it has already been processed this may not be possible. Contact us as soon as possible after placing your order at matthew.davies@blankspace.co.uk to make any order changes and we will do our best to make the required change. We are unable to add or change products in an order that has already been despatched. See our “returns” section for help with returns.

We Do! For the non-mainland UK territories we try to keep the charges the same as mainland orders, however be aware that delivery can take longer. For Europe and further afield the shipping will be calculated at checkout. It is normally between £20-£50. Please be aware that import costs may be charged in foreign countries; it is the job of the customer to pay these fees. 

Blankspace charge 99p standard (3-5 days) or £2.99 express (1-2 days) delivery to the UK mainland. Orders that weigh over 5kg may incur a higher charge, you will be informed of the total at the checkout. A total spend at Blankspace.co.uk of £120 or more will qualify you for free UK Mainland Express Delivery. 

Orders with a total final spend over £120 qualify for free express shipping to mainland UK addresses. Please note that free shipping may be withdrawn over busy times.  

We work alongside Evri, DPD and UPS but occasionally use others depending on how busy we are and where the package is going. As per customer request, you can now specifically select DPD Delivery at the checkout although the rate is slightly higher. If you wish for us to use a specific courier (other than DPD) please email us BEFORE placing your order, we will do our best to accommodate any requests but please be aware that it may cost more than our standard rates.

After despatch the courier will email you with a tracking number, you can use this to track your order. Prior to despatch the tracking number may be provided but won’t work until your order is with the courier.

If your order has not yet arrived then you can track it using the Tracking Number inside the courier email you received. If you are unable to find the email then reach out to us at matthew.davies@blankspace.co.uk quoting your order number and we will track it for you.

If your order has gone missing then we will reach out to the courier for you. It’s frustrating for us too when things go wrong and we promise to do our utmost to solve the issue as quickly as possible, please note that it may take time for the courier to investigate; we ask for your patience while getting the issue sorted. The courier will always ask you to check with neighbours and other members of your household initially, they may also ask you to sign a document saying that you haven’t received the product. We’d ask for your co-operation in signing this document so that we can recover our costs.  In the event of a lost parcel we will, of course, send a new product or refund the item if we are unable to. 

Sometimes mishaps can happen. If you need to return a faulty or damaged item then please get in touch with us first. When you get in touch please give us a brief description of the issue and some pictures/video if you’re able to; we may be able to help resolve the issue. Don’t worry though, we won’t make you jump through hoops! Finally, we will cover the cost of a return however you may need a printer to print the returns label.